Response time isn’t everything: if they’re just unhelpful spam, it’s not worth it. JustCloud even accused a private user of using the service for business, then proceeded to increase the price of its service without permission. Examples abound of JustCloud being just terrible to its customers, including relentless emails after unsubscribing and constant phone calls. Phone support is no better: while JustCloud does boast a 24-hour response time by email - which is better than many other services - the support you’ll receive isn’t worthwhile. The website is of little help and there is no community forum to get help from other users.
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You might expect that if the product is so difficult to operate that you might be able to at least look up how to use it, but JustCloud’s documentation is very limited. Despite this, there would still be a notice that I was out of space and needed to purchase more. Instead, the page would report that I hadn’t backed up any files. The “my files” button simply takes you to the web interface, which also looks quite dated and is usually not in sync.Īny files I backed up usually did not appear. If you want to view your backups, there isn’t even a way to do so from the native application. You also can’t upload folders into the JustCloud application, forcing you to do all file management from within the sync folder’s interface, which is quite difficult to use. To add to this frustration, drag and drop does not consistently work in the interface.
This means that in order to save any changes you make, you will need to manually add the file to JustCloud all over again. On top of that, opening a file from JustCloud sends it to your downloads folder. The sync folder does not integrate with your computer’s file structure, a feature that is pretty standard for cloud storage solutions, making it accessible only through the JustCloud client. It’s impossible to use JustCloud without feeling like it’s fighting back.
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